Supported SLA(Service Level Agreements)
Network and security service management — from monitoring and device management to access policies, threat remediation, and compliance.
Supported SLA (Service Level Agreements)
Choose the right SLA model based on your business needs
6 CTR
- 24 * 7 * 365 Support
- Call to Resolution in 6 hours
- 15 Minutes Phone Response
4 CTR
- 24 * 7 * 365 Support
- Call to Resolution in 4 hours.(Onsite Spare Stock)
- 15 Minutes Phone Response
24 CTR
- 24 * 7 * 365 Support
- Call to Resolution in 24 hours.
- 15 Minutes Phone Response
NBD
- 9 × 5 Monday–Friday (9 AM – 6 PM)
- Next Business Day onsite support with parts.
- 15 Minutes Phone Response
CR4
- 24 * 7 * 365 Support
- Critical Response, 4 Hours Onsite Response
- 15 Minutes Phone Response